Comments on: Is A Good Review A Double Payment? http://webfeedcentral.com/2010/02/06/is-a-good-review-a-double-payment/ Each Another's Audience... Fri, 16 Apr 2010 05:25:34 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Shawn http://webfeedcentral.com/2010/02/06/is-a-good-review-a-double-payment/comment-page-1/#comment-5 Shawn Sat, 06 Feb 2010 19:03:58 +0000 http://webfeedcentral.com/?p=44#comment-5 I don't think I've ever left an online review for anything with any of the "major" websites. However, I do rely sometimes on the reviews left by others. Still, I always take some of the negative reviews with a grain of salt. As someone who's worked in customer-service related jobs for a long time, I can say that some people can NEVER be satisfied. And it's likely that those people are the types who run out to review-based websites and leave negative reviews. What I focus on when reading reviews (good or bad) is specific details. For example, when I was looking for a hotel in San Francisco towards the end of 2008, I found a relatively inexpensive hotel with a good location. Then I read the reviews that explained the place had communal bathrooms. Also, all of the reviews mentioned some kind of general weirdness about the place. Like, one guy got to his room and found someone was already in there, watching TV and having something to eat. I wouldn't have ever found any of this stuff out if I had just booked the room without reading the reviews. But if it's just general complaints, I don't really pay them that much attention. I don’t think I’ve ever left an online review for anything with any of the “major” websites. However, I do rely sometimes on the reviews left by others. Still, I always take some of the negative reviews with a grain of salt. As someone who’s worked in customer-service related jobs for a long time, I can say that some people can NEVER be satisfied. And it’s likely that those people are the types who run out to review-based websites and leave negative reviews. What I focus on when reading reviews (good or bad) is specific details. For example, when I was looking for a hotel in San Francisco towards the end of 2008, I found a relatively inexpensive hotel with a good location. Then I read the reviews that explained the place had communal bathrooms. Also, all of the reviews mentioned some kind of general weirdness about the place. Like, one guy got to his room and found someone was already in there, watching TV and having something to eat. I wouldn’t have ever found any of this stuff out if I had just booked the room without reading the reviews. But if it’s just general complaints, I don’t really pay them that much attention.

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